Frequently Asked Questions

General Questions

My system is very slow and I can't get from one menu to another. What should I do?

How does the Month End Process work?

Setup Questions

 Inventory

How do you set up an item if you buy it one-way but disburse it another?

How can I add items to more than one inventory location?

How can I set up the system to auto-generate my item numbers?

When I change product information at one Location, will the system automatically change the product information at other locations too?

Can my Purchasing Unit and Issue Unit vary by Inventory Location for the same item number?

When printing barcode labels, why does the information not fit on the label properly?

I changed the conversion factor for some UOMs because I changed my Stock UOM from BX to EA... When I viewed the default Issue UOM at the Location level, it still shows the old conversion factor. What should I do?

How to disable an item from being purchased?

Operational Questions

Purchase Orders

How does the Auto PO Generation program work?

How do I order Non-stock Products?

How do I charge supplies to my departments and track my General Ledger numbers when placing POs for non-stocks?

Can I override the auto-generated PO numbers created by the system?

Do I receive a fax confirmation when using the auto-faxing service?

What is the time zone for the auto fax confirmations?

What is a Standing Order?

What is the "#" next to the PO Number when viewing the Purchase Order List?

How is the Expected Delivery Date calculated?

What is the Purchase Order Source?

How to disable an item from being purchased?

How can I view POs in a Draft Status?

Order Entry

Why doesn't the application find the Symbol MC5401 Barcode Scanner when uploading?

Usage

How do I charge supplies to my departments?

How do I credit my departments for returned supplies?

How can I track supplies for both my departments and patients without decrementing inventory twice?

How can I default the usage quantity to "1"?

Receiving

How do I cancel a Receipt done by mistake?

What happens when I select "Kill Remaining Quantities"?

What is Cancel History?

Replenishment

What is a Location Replenishment?

What is a Par Area?

What is a Par Count?

Requisitioning

What is a Stock Product?

What is a Purchase Product?

What is a Requisition Template?

Barcode Scanners

How do I reset the Symbol MC 50 mobile scanner?

How do I reset the Symbol PPT8800 mobile scanner?

Why can't I get an internet connection on my MC50 device?

Why do I get an error "Troubleshooting with creating" when uploading data from the Opticon 9728 scanner?

Why do I get "Scanner has not been detected" when trying to download the software to the Opticon 9728 scanner?

Extract Data

Why can't I extract the PO History file into Excel?

How do I extract my inventory for all vendor priorities?

How do I extract just my Inventory Master without selecting a specific location?

Why does extracting data directly into Excel format causes the leading zeros to be stripped from some of my product numbers?

Reporting

When printing barcode labels, why does the data not fit on the labels properly?